Domain – IT – Case Study: Operation and Maintenance of IT-Enabled Feedback System for Sports Authority of India (SAI)

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Domain – IT – Case Study: Operation and Maintenance of IT-Enabled Feedback System for Sports Authority of India (SAI)

Introduction

The Sports Authority of India (SAI) is the apex national sports body responsible for the development of sports and athletes in India. To improve its services and facilities, SAI aimed to implement an IT-enabled feedback system to gather feedback from athletes, coaches, and stakeholders. SAI collaborated with our esteemed organisation M/s ADG Online Solutions to achieve its objective of operation and maintenance of its IT enabled  feedback system.

Objectives

  1. Feedback Collection: Develop a system to collect feedback from athletes, coaches, and stakeholders about SAI facilities, programs, and services.
  2. Performance Monitoring: Monitor feedback data to identify areas for improvement and measure the effectiveness of SAI initiatives.
  3. Issue Resolution: Address issues and concerns raised by athletes and coaches in a timely manner to enhance their experience and satisfaction.
  4. Continuous Improvement: Use feedback insights to continuously improve SAI facilities, programs, and services.

Implementation

  1. System Development: SAI collaborated with our software development company M/s ADG Online Solutions to design and develop an IT-enabled feedback system. The system was accessible via web and mobile interfaces to accommodate the diverse needs of users.
  2. Feedback Categories: The system allowed users to provide feedback on various aspects such as infrastructure, coaching, facilities, medical support, administrative processes, and overall experience.
  3. Real-Time Reporting: Feedback data was collected in real-time and compiled into comprehensive reports for analysis. Dashboards were created to visualize key metrics and trends.
  4. Issue Escalation: The system included mechanisms for escalating critical issues to relevant stakeholders within SAI for prompt resolution.
  5. Training and Support: Training sessions were conducted for athletes, coaches, and administrative staff to familiarize them with the feedback system. Ongoing technical support was provided to address any issues or concerns.

Results

  1. Improved Feedback Collection: The IT-enabled feedback system facilitated easy and convenient feedback collection from athletes, coaches, and stakeholders.
  2. Enhanced Performance Monitoring: SAI gained valuable insights into the performance of its facilities, programs, and services through data analysis and reporting.
  3. Timely Issue Resolution: Critical issues and concerns raised by users were addressed promptly, improving their experience and satisfaction.
  4. Continuous Improvement: Feedback insights were used to identify areas for improvement and implement necessary changes to enhance SAI operations and services.

Conclusion

The operation and maintenance of the high end dedicated IT-enabled feedback system, developed by M/s ADG Online Solutions, have enabled the Sports Authority of India to collect valuable feedback from athletes, coaches, and stakeholders, monitor performance, address issues promptly, and continuously improve its facilities, programs, and services. By leveraging technology to gather and analyze feedback data, SAI has demonstrated its commitment to enhancing the sports ecosystem in India and supporting the development of athletes at all levels.